Privacy Policy

TheMagicTouch gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and our obligation, and explains how, why and when we process your personal data.

TheMagicTouch GmbH registered office is in Germany, Benzstrasse 17, 64807 Dieburg. District court / AG Darmstadt HRB 33806. Our designated data protection appointed person is Markus Eckert + 0049  6071 9218 – 00  or email : [email protected]

TheMagicTouch GmbH process your personal information to meet legal, statutory and contractual obligations and to provide you with our products and services. We will never collect unnecessary personal data from you and do not process your information in any way, other than as a specified in this notice.

The data we collect

  • Name
  • Company name
  • Date of Birth
  • Home or Business address
  • Personal or Business email
  • Telephone number or Mobile telephone number
  • Vat number

How we collect your data

We collect data from you when you register on our site, place an order, subscribe to our marketing information and offers or fill out a form. We collect information:

  • Online
  • Paperform
  • By phone
  • By email
  • By weborders

How we use your data

TheMagicTouch GmbH takes your privacy very seriously and will never disclose, share or sell your data without your consent unless required to do so by law. We only retain data for as long as is necessary and for the purpose specifies in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent any time.

The purpose and reasons for processing your personal data

  • We collect your personal data in the performance of a contract or to provide a service to ensure that orders are completed and can be sent to your preferred address.
  • We collect and store your personal data as a part of our legal obligation for business accounting and tax purposes.
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer ans in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.


Your rights

You have the right to access any personal information that TheMagicTouch GmbH processes about you and to request information about:

  • What personal data we hold
  • The purpose of the processing
  • The categories of personal data concerned
  • The receipt to whom the personal data has/will be disclosed.
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. TheMagicTouch GmbH uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


We use packlink as our main parcel carrier and they act in the capacity of a processor on our behalf.  The only information we provide them with is your name, address, email and telephone number to meet business requirements. For more information about Packlink, please read their privacy policy at


For international shipment and on behalf of our customers to prepare customs papers outside the EU we provide Butz with your with your name, address, email and telephone number. For more information about Butz, please read their privacy policy at

T.M.T. Marketing Services b.v.

This company is related to TheMagicTouch GmbH and is responsible for all marketing, research and IT for TheMagicTouch GmbH.

Visitors to our website

When someone visits we may use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  If we do want to collect personally identifiable information through our website, we will be up front about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

Safeguarding Measures

TheMagicTouch GmbH takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including: –SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. TheMagicTouch GMBH does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to TheMagicTouch GmbH however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

TheMagicTouch GmbH only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under DE tax law to keep your basic personal data (name, address, contact details) for a minimum of 10 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Occasionally, TheMagicTouch GmbH would like to contact you by email, post and telephone with the products, services and promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting TheMagicTouch GmbH directly.

Legimiate interests example (excisting customers)

TheMagicTouch GmbH will occasionally send you products, services and promotions by email, post and telephone that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

Lodging A Complaint

TheMagicTouch GmbH only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.